Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase! However, if this isn’t the case, we offer a 30-day return policy for unused items in their original packaging.
You may return eligible electronics within 15 days of delivery. Items must be :
- In new, unused condition
- In original packaging with all accessories, manuals, and components included
- Free of physical damage or wear and tear
Please contact us at support@thecommerceloft.com to start a return, which will be processed 3-5 days business days after return has been received.
How long does shipping take?
Standard shipping takes 7-10 business days depending on your location. Some items may arrive sooner.
How Can I track my order?
Once your order ships, you'll receive a tracking link via email. You can also track your order through your account on our site
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I contact customer service?
You can email us at support@thecommerceloft.com or use the contact form on our website. We typically respond within 24 hours